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5310
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance, discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisite is Basic EMD Certification.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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4800
This one-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only, including mobile digital terminal (MDT) or laptop computer operators. The course covers information about driver license and vehicle registration. Operators who access TCIC/TLETS must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of most recent recertification date.
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4802
This three-day course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend and testing is completed on site the last day of the course.
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4801
The two-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only. In addition to the Mobile Operator Access topics, this course covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license and vehicle registration. The course provides instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date.
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57022
This three-day course covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who successfully complete this training will be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. This course is restricted to TCOLE licensed telecommunicators with two or more years of experience.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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5110
This one-day course will explore the mental well-being of the people ECC personnel talk to every day. Participants will learn how to recognize different mental health issues like Schizophrenia, Bipolar disorder, OCD, Depression, Autism, and others. The course will include focus on mental health for Telecommunicators and responders, including examination of the higher suicide rates among first responders and ways to identify those signs. Participants will learn about the symptoms of PTSD, C-PTSD, and other mental health conditions that might be experienced in public safety.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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57008
This four-hour course provides an overview of the roles and responsibilities of public safety communications professionals in providing quality customer service to 9-1-1 callers and colleagues. Participants will learn how to better identify customers and opportunities to provide outstanding customer service in the 9-1-1 environment.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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