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5304
This highly interactive three-day course for new and current supervisors who want to grow their skills as a leader in their organization. Participants will learn to handle key challenges when supervising colleagues in the communications center. Learning objectives include handling those who display inappropriate attitudes and do not follow procedures; curbing absenteeism and tardiness; giving constructive feedback and motivating employees so they are positive, engaged and productive.
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5307
This four-hour course will provide telecommunicators with the background knowledge and skills necessary to properly handle calls from suicidal callers. The participants will examine common myths about suicidal individuals and will be provided with specific techniques to potentially diffuse the volatile situation for both the caller and responding personnel.
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5103
This two-day interactive workshop will introduce participants to the psychology and biology that induces both protection on the job but can also lead to burnout. Participants will learn to assess burnout and mental health, apply techniques to address burnout states, and design a proactive action plan for the future.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3896
In this one-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, raped, and murdered. Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and hold current CPR certification.
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3852
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. It is for new EMDs who have not used Pro QA and EMDs who would like more practice.
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3010
This Leadership Luncheon session will explore the demands of leading in underappreciated, underfunded, political, and high-stress environments. Attendees will gain valuable insights into the challenges leaders face—and the successes they can achieve—through the ongoing demands of complex, high-pressure leadership.
The session will be led by Dr. Lori Rapp, who has served as Lewisville Independent School District (LISD) Superintendent of Schools since 2022. Dr. Rapp has spent her entire career with LISD, beginning in 1996 as a secondary mathematics teacher at The Colony High School. She is widely recognized as a respected educational leader both within the district and across the state, known for her deep knowledge of curriculum and instruction, as well as her collaborative approach to leading change. Under her leadership, LISD has maintained a reputation as one of the top school districts and employers, despite the hurdles.
This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. Each session features a short but impactful presentation focused on leadership.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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38700
This three-day course covers the key components and elements of a one-on-one training program, with a focus on using the Daily Observation Report (DOR). Attendees will learn about the essential aspects of running a successful program, including the roles and responsibilities of both trainers and training coordinators, as well as techniques for motivation, counseling, documentation, and addressing liability issues. The course emphasizes adult learning styles and includes interactive class activities. This course is compliant with APCO ANS 3.101.3-2017. To receive certification, students are required to participate in the class activities and complete a written exam with a minimum score of 85%. A prerequisite for this course is one year of experience as a telecommunicator.
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