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3270
This one-day course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns.
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5309
An Active Shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area. Active shooters use firearms(s) and in most cases, there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is required to stop the shooting and mitigate harm to victims. Active shooter situations are often over within the first few minutes, before law enforcement arrives on the scene, making telecommunicator training crucial. This class will examine active shooters and various incidents and will cover appropriate telecommunicator actions including questioning techniques and identification of call types that may lead to an active shooter incident.
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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance.
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2120
This three-day course is intended to enhance telecommunicator skills in dealing with callers in a crisis situation. Training will focus on hostage situations, officer involved shootings, suicide, terrorism, domestic violence and other call types that particularly challenge the telecommunicator. This course is required for all telecommunicators within the first year of appointment. Prerequisite for this course is successful completion of the Basic Telecommunicator Course.
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NA
This one day course will define, discuss and address the liability and legal issues faced in an Emergency Communications Center in today’s world. We will discuss in length liability, negligence and its pitfalls during this presentation as well as how to avoid such incidents. Participants will learn ways to better handle calls for service, how to handle such calls which in turn will limit not only their liability but agency’s liability. The student will be able to summarize some liability and legal issues involving emergency telecommunicators and their agency.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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5312
This four-day course introduces the telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to successfully complete a written exam for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course.
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3920
This four-hour course is designed to equip telecommunicators with the tools they need to provide ethical service to all callers with no regard for their difference in opinions, beliefs, or lifestyles. The course will focus on ethics, principles and values in the law enforcement environment and will examine what happens when those dimensions clash with the telecommunicator’s personal beliefs. Participants will be given an opportunity to discuss situations requiring ethical perspective. This course is required for the Intermediate Telecommunicator Certification. Prerequisites include the Basic Telecommunicator Course.
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3619
This four-hour course will provide an overview of the various Texas programs for dissemination of qualifying missing person advisories. The State Operations Center (SOC) coordinates the dissemination of advisories through the state network. These alerts are commonly known as the AMBER, Silver, Blue & Endangered Missing Persons Alert Programs. The goal of the State Network is to rapidly notify the public of specific missing person cases, promoting tips and leads to law enforcement. Any law enforcement agency can make a request to activate the State Network. Each alert program contains criteria designed to ensure network integrity and prevent public desensitization and advisories can be issued within any Texas geographical area, including statewide. More
5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will lean how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools.
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3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class.
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