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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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9584
This one-day workshop will enable participants to collaborate with other 9-1-1 professionals and a skilled instructor to understand the challenges and acknowledge the accomplishments of essential public safety work. In this workshop, participants will learn refueling techniques, understand how to minimize physical and mental job stress, take command of their attitude, take control of their inner voice, and provide support to other members of their team.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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5312
This one-day advanced fire dispatch course focuses on a broad range of topics and scenarios. A case study format is used to help experienced telecommunicators enhance understanding of fire dispatch related topics. The course will cover mass casualty incidents, fire terminology, incident command, multi-alarm fires, hazmat, weather and other challenging incidents requiring complex fire services response.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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3010
Change is inevitable in the 9-1-1
profession—whether it’s evolving technology, organizational restructuring,
shifting community expectations, or personal career transitions. Leadership in
this environment requires not just technical expertise but the agility to
adapt, reframe challenges, and guide teams through uncertainty with confidence
and purpose. In this session, attendees will explore what it means to "pivot" as a leader when the seasons of their organization, role, or career change unexpectedly. Through real-world examples, personal leadership insights, and practical strategies, participants will learn how to recognize when a pivot is necessary, manage the emotional side of leadership transitions, and lead others with resilience and influence—even when circumstances are outside of their control. This session will empower 9-1-1 leaders to embrace change not as a disruption, but as an opportunity for growth, innovation, and lasting leadership impact. This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. Each session will feature a short but impactful presentation focused on leadership. More
786
This four-hour course is designed to assist Telecommunicators in identifying situations where CPR is necessary. This course will review various call-taking techniques to effectively help telecommunicators talk a caller through the CPR process. Participants must hold current CPR certification as a prerequisite. This course is a TCOLE requirement for students licensed after 2022 and is covered in the Basic Licensing Course for new telecommunicators.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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22109
This three-day course will give the telecommunicator basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call. Cross cultural issues will be addressed and prepare the student to serve the Spanish community in their area. Participants will be required to complete a verbal test to obtain credit for the course. This course is required for the Intermediate Telecommunicator Certification. Prerequisite is successful completion of TCOLE 1080 Basic Telecommunicator Course.
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3852
This four-hour Pro QA tutorial class is designed for agencies that use Pro QA software. It is for new EMDs who have not used Pro QA and EMDs who would like more practice.
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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance.
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5312
This two-day course focuses on communication, management, apparatus and functionality in handling calls related to fires. Participants will identify common Fire Department apparatus and defined capabilities. The course will cover the Fire Triangle, various classes of fire, and common fire terms of importance to the telecommunicator. Participants will learn critical information needed in specific fire calls including Hazmat situations and will have an enhanced understanding of the role of the dispatcher in NIMS.
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