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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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NA
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance; discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisites of this course include Basic EMD Certification.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core completencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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1080
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training.
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5312
This four-day course introduces the telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to successfully complete a written exam for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course.
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). Student Prerequisites: Two years' experience as a peace officer, telecommunicator, or jailer; or a bachelor's degree and two years of teaching experience; or a graduate degree.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will lean how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools.
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3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3267
This one-day TCOLE grant funded course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed as a telecommunicator.
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3901
This one day course is designed for Telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the Telecommunicator's role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies.
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