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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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3806
This four-hour course will provide background knowledge and skills necessary to properly handle incidents involving various hazardous materials (HazMat). Participants will learn to properly classify hazardous materials based on information received from callers. Topics include obtaining information from marking systems, available local and national resources, and various response implications.
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5312
This four-hour course provides an overview of mass casualty incidents (MCI) for the 9-1-1 center. MCIs can quickly overwhelm resources creating significant challenges for the telecommunicator. Scenarios such as aircraft incidents, flooding, tornadoes, mass shootings, highway and lake incidents will be used as case studies to examine what went right and important lessons learned.
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5312
This two-day course equips telecommunicators with the knowledge and skills needed to confidently and effectively handle fire-related calls. Participants will explore Fire Department apparatus and their capabilities, essential fire-related terminology, and fundamentals of fire behavior including the Fire Triangle and classes of fire. It also addresses critical information for specialized incidents such as hazardous materials calls and highlights the dispatcher’s pivotal role within the National Incident Management System (NIMS). Through a blend of instruction and practical insights, telecommunicators will strengthen their ability to support fire response operations while maintaining safety and situational awareness.
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4802
This three-day in-person course is designed for telecommunicators and users who perform all TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query, enter, modify, clear, and cancel records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Full Access Manual. Users must recertify every two years
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4801
This two-day in-person course is designed for jailers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Less Than Full Access Manual. Users must recertify every two years.
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4040
This two-day interactive workshop explores the psychology and biology behind using coping skills on the job and how it can lead to burnout. Participants will learn to recognize and assess burnout and mental health symptoms, and understand the effects of chronic and traumatic exposure. The course provides practical resilience techniques to address anxiety, depression, and other challenges commonly faced by first responders. Attendees will develop personalized, proactive action plans to promote long-term mental well-being and sustain their effectiveness on the job.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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38719
This one-day course will provide an overview of how to provide and accept feedback efficiently. Participants will learn how each exchange of feedback offers an opportunity to gain insights into themselves and those around them. This class will focus on effective delivery methods and adept reception strategies, along with the importance of objective documentation in this process. Participants will also learn how accurate and clear documentation can enhance feedback delivery, making it more constructive and actionable. Additionally, the session will cover handling criticism constructively and leveraging it for personal growth.
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