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3718
This three-day course is designed for current Communications Training Officers (CTOs) who want to elevate their training skills. This course focuses on self-awareness, adult learning strategies, and personalized training approaches. Participants will take a DiSC© Assessment to better understand how their personality influences their training style, then learn how to identify and adapt to the individual traits, generational differences, and learning needs of their trainees. The course introduces the JTA Scenario-Based Training Model and guides CTOs in applying it to develop effective, updated training plans. Through interactive lectures and practical exercises, CTOs will leave equipped to better train today’s dispatchers.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3718
This one-day course provides participants with advanced concepts for on-the-job training in a 9-1-1 center incorporating proven adult training techniques. The instruction will cover the knowledge, skills, and abilities to effectively train and evaluate new public safety communications center employees in the performance of their duties, in an on-the-job setting. This interactive workshop provides certified training officers with new approaches to delivering information that result in quicker and more effective learning.
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3846
In this one day course, attendees will learn about PTSD and other mental health conditions that affect first responders and 9-1-1 telecommunicators in particular; identify risk signals for suicide in themselves and in others; learn about resilience mindset and consider ways to bolster their own resilience, as well as complete a values assessment and learn about other methods to manage stress; learn about laws that protect confidentiality in the context of peer support, as well as learn and practice basic peer support strategies.
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4802
This three-day in-person course is designed for telecommunicators and users who perform all TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query, enter, modify, clear, and cancel records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Full Access Manual. Users must recertify every two years
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4801
This two-day in-person course is designed for jailers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Less Than Full Access Manual. Users must recertify every two years.
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5310
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisites of this course include Basic EMD Certification and completion of mandatory Online Universal Telecommunication Essentials Course (OUTEC) prior to course start date.
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3270
This one-day course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns.
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5308
This one-day course studies line of duty deaths and other first responder safety situations. Students will learn the dangers of complacency and discuss the effects of such complacency for all first responders. Participants will be instructed on ways telecommunicators can help prevent tragedies and assure safety for all responders. Students will also be given tips on debriefing after high risk calls for service.
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of classroom instruction and to increase the quality of professional training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Students are strongly encouraged to bring a laptop computer with word processing and presentation software. (e.g. PowerPoint, Keynote, Prezi, etc.) Student prerequisites include two years of experience as a peace officer, telecommunicator, or jailer.
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