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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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4800
This one-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only, including mobile digital terminal (MDT) or laptop computer operators. The course covers information about driver license and vehicle registration. Operators who access TCIC/TLETS must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of most recent recertification date.
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4802
This three-day course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend and testing is completed on site the last day of the course.
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4801
The two-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only. In addition to the Mobile Operator Access topics, this course covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license and vehicle registration. The course provides instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date.
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5304
This highly interactive three-day course for new and current supervisors who want to grow their skills as a leader in their organization. Participants will learn to handle key challenges when supervising colleagues in the communications center. Learning objectives include handling those who display inappropriate attitudes and do not follow procedures; curbing absenteeism and tardiness; giving constructive feedback and motivating employees so they are positive, engaged and productive.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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9584
This one-day workshop will enable participants to collaborate with other 9-1-1 professionals and a skilled instructor to understand the challenges and acknowledge the accomplishments of essential public safety work. In this workshop, participants will learn refueling techniques, understand how to minimize physical and mental job stress, take command of their attitude, take control of their inner voice, and provide support to other members of their team.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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5312
This one-day advanced fire dispatch course focuses on a broad range of topics and scenarios. A case study format is used to help experienced telecommunicators enhance understanding of fire dispatch related topics. The course will cover mass casualty incidents, fire terminology, incident command, multi-alarm fires, hazmat, weather and other challenging incidents requiring complex fire services response.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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3010
Change is inevitable in the 9-1-1
profession—whether it’s evolving technology, organizational restructuring,
shifting community expectations, or personal career transitions. Leadership in
this environment requires not just technical expertise but the agility to
adapt, reframe challenges, and guide teams through uncertainty with confidence
and purpose. In this session, attendees will explore what it means to "pivot" as a leader when the seasons of their organization, role, or career change unexpectedly. Through real-world examples, personal leadership insights, and practical strategies, participants will learn how to recognize when a pivot is necessary, manage the emotional side of leadership transitions, and lead others with resilience and influence—even when circumstances are outside of their control. This session will empower 9-1-1 leaders to embrace change not as a disruption, but as an opportunity for growth, innovation, and lasting leadership impact. This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. Each session will feature a short but impactful presentation focused on leadership. More
786
This four-hour course is designed to assist Telecommunicators in identifying situations where CPR is necessary. This course will review various call-taking techniques to effectively help telecommunicators talk a caller through the CPR process. Participants must hold current CPR certification as a prerequisite. This course is a TCOLE requirement for students licensed after 2022 and is covered in the Basic Licensing Course for new telecommunicators.
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