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5312
This two-day course focuses on communication, management, apparatus and functionality in handling calls related to fires. Participants will identify common Fire Department apparatus and defined capabilities. The course will cover the Fire Triangle, various classes of fire, and common fire terms of importance to the telecommunicator. Participants will learn critical information needed in specific fire calls including Hazmat situations and will have an enhanced understanding of the role of the dispatcher in NIMS.
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3852
This four-hour Pro QA tutorial class is designed for agencies that use Pro QA software. It is for new EMDs who have not used Pro QA and EMDs who would like more practice.
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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance.
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786
This four-hour course is designed to assist Telecommunicators in identifying situations where CPR is necessary. This course will review various call-taking techniques to effectively help telecommunicators talk a caller through the CPR process. Participants must hold current CPR certification as a prerequisite. This course is a TCOLE requirement for students licensed after 2022 and is covered in the Basic Licensing Course for new telecommunicators.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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5308
This one-day course studies line of duty deaths and other first responder safety situations. Students will learn the dangers of complacency and discuss the effects of such complacency for all first responders. Participants will be instructed on ways telecommunicators can help prevent tragedies and assure safety for all responders. Students will also be given tips on debriefing after high risk calls for service.
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3372
This one-day course examines missed opportunities and mistakes that were instrumental in the path to creation of the first ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points. The standard identifies quality assurance and improvement processes for 9-1-1 telecommunicators to ensure call taking and radio dispatch actions are delivered at the highest possible standard. It recommends best practices for implementing the QA/QI program to evaluate the performance of public safety communications personnel.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and hold current CPR certification.
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5310
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance, discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisite is Basic EMD Certification.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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4800
This one-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only, including mobile digital terminal (MDT) or laptop computer operators. The course covers information about driver license and vehicle registration. Operators who access TCIC/TLETS must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of most recent recertification date.
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