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3267
This one-day course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed and employed as a telecommunicator.
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3817
The Telecommunicator Emergency Response Taskforce (TERT) training course is designed to train experienced public safety telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed.
Required:
 Licensed 9-1-1 telecommunicator through the Texas Commission on Law Enforcement (TCOLE)
 Minimum of two years as a public safety telecommunicator
 Must be currently employed with a 9-1-1 public safety agency
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5309
This one-day course examines the Active Shooter, an individual actively engaged in killing or attempting to kill people in a confined and populated area. Students will examine active shooters and various incidents and will cover appropriate telecommunicator actions including questioning techniques, identification of call types that may lead to an active shooter incident and immediate deployment of law enforcement to stop the shooting and mitigate harm to victims.
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57022
This three-day course covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who successfully complete this training will be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. This course is restricted to TCOLE licensed telecommunicators with two or more years of experience.
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38700
This three-day course covers the key components and elements of a one-on-one training program, with a focus on using the Daily Observation Report (DOR). Attendees will learn about the essential aspects of running a successful program, including the roles and responsibilities of both trainers and training coordinators, as well as techniques for motivation, counseling, documentation, and addressing liability issues. The course emphasizes adult learning styles and includes interactive class activities. This course is compliant with APCO ANS 3.101.3-2017. To receive certification, students are required to participate in the class activities and complete a written exam with a minimum score of 85%. A prerequisite for this course is one year of experience as a telecommunicator.
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3010
This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. This session explores the impact 9-1-1 professionals have on every call, from the smallest incident to the most critical emergencies, through a leadership-focused lens. The essential role of telecommunicators will be highlighted, emphasizing their place as the foundation behind heroic outcomes and effective field response. Join Chief Lasky as he celebrates the commitment and selflessness of those who protect so many from behind the console.
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5312
This one-day advanced fire dispatch course focuses on a broad range of topics and scenarios. A case study format is used to help experienced telecommunicators enhance understanding of fire dispatch related topics. The course will cover mass casualty incidents, fire terminology, incident command, multi-alarm fires, hazmat, weather and other challenging incidents requiring complex fire services response.
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