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5310
This three-day course certifies participants as an EMD Mentor through Priority Dispatch. Participants will be introduced to a structured, peer-based framework that pairs experienced EMDs with newer team members to provide real-time coaching, encouragement, and support. The program also equips mentors to assist current staff experiencing performance issues or adapting to new roles. By integrating adult learning principles, scenario-based training, mentoring techniques, and a focus on quality improvement, the course helps reduce stress and promote long-term success.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and hold current CPR certification.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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3806
This four-hour course will provide background knowledge and skills necessary to properly handle incidents involving various hazardous materials (HazMat). Participants will learn to properly classify hazardous materials based on information received from callers. Topics include obtaining information from marking systems, available local and national resources, and various response implications.
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5312
This four-hour course provides an overview of mass casualty incidents (MCI) for the 9-1-1 center. MCIs can quickly overwhelm resources creating significant challenges for the telecommunicator. Scenarios such as aircraft incidents, flooding, tornadoes, mass shootings, highway and lake incidents will be used as case studies to examine what went right and important lessons learned.
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5102
This two-day course provides a comprehensive review of basic crisis intervention skills, focusing on responses to high-stakes incidents such as active shootings, hostage situations, kidnappings, and barricaded subjects, including those who are mentally ill or suicidal. Participants will explore effective intervention strategies and general guidelines for managing critical incidents. Real-world case examples from the instructor’s experience as a police hostage negotiator will bring these concepts to life. The course also emphasizes hands-on practice and skill refinement to prepare participants for real-world crisis response.
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