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3006
This two-day course focuses on the core components of building and maintaining quality standard operating procedures (SOPs) for communications centers. This interactive approach instructs students on the basics of policy writing while providing templates and other helpful tools to get started. Students will be given the opportunity to create SOPS throughout the course and receive feedback from the instructor on ways to improve the process. Students will also receive information on best practices for policy and procedure building.
Attendees
should bring sample SOPs to class and any SOPs under review or in need of
assistance to use as a project in class. More
3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3016
This one-day course highlights the importance of a comprehensive quality improvement program, with a focus on quality assurance reviews as a core component. Participants will explore the distinction between quality improvement and quality assurance, the necessity of a structured program, and what elements should be regularly evaluated. The course also introduces the joint NENA/APCO standard, outlines key components of an effective QA review, and defines management’s role in the program.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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4800
This one-day in-person course is designed for officers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, and Financial Responsibility Verification Program (FRVP). In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records and access Criminal History Record Information (CHRI). This course requires the TCIC/TLETS Mobile Access Manual. Users must recertify every two years.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and hold current CPR certification.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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38700
This two-hour interactive workshop is designed for experienced Communications Training Officers (CTOs) looking to enhance their training techniques and collaborate with peers. Participants will take part in focused discussions and practical exercises that explore real-world training challenges and effective strategies for addressing them. Emphasis is placed on coaching, feedback, and problem-solving in the training environment, along with skill development in areas such as trainee evaluation and communication. With a strong focus on collaboration and shared experience, the workshop provides space for reflection, idea exchange, and actionable takeaways. It’s ideal for CTOs aiming to refine their approach or gain fresh insight into the training process.
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786
This four-hour course is designed to strengthen the ability of telecommunicators to recognize cardiac emergencies and initiate life-saving interventions over the phone. Participants will review critical call-taking techniques for identifying the need for CPR and providing effective, step-by-step instructions to callers. Current CPR certification is required as a prerequisite. This course fulfills the TCOLE requirement for cardiac emergency training, which must be completed once per two-year training unit by all licensed telecommunicators. As the content is integrated into the Basic Licensing Course, individuals who complete Basic 1080 during the current training cycle are not required to take this course separately.
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