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57008
This four-hour course provides an overview of the roles and responsibilities of public safety communications professionals in providing quality customer service to 9-1-1 callers and colleagues. Participants will learn how to better identify customers and opportunities to provide outstanding customer service in the 9-1-1 environment.
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5307
This four-hour course will provide telecommunicators with the background knowledge and skills necessary to properly handle calls from suicidal callers. The participants will examine common myths about suicidal individuals and will be provided with specific techniques to potentially diffuse the volatile situation for both the caller and responding personnel.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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4800
This one-day in-person course is designed for officers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, and Financial Responsibility Verification Program (FRVP). In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records and access Criminal History Record Information (CHRI). This course requires the TCIC/TLETS Mobile Access Manual. Users must recertify every two years.
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3619
This four-hour course will provide an overview of the various Texas programs for dissemination of qualifying missing person advisories. Participants will learn how the State Operations Center (SOC) coordinates the dissemination of advisories through the State Network. These alerts are commonly known as the AMBER, Silver, Blue & Endangered Missing Persons Alert Programs. The goal of the State Network is to rapidly notify the public of specific missing person cases, promoting tips and leads to law enforcement. Any law enforcement agency can make a request to activate the State Network. Each alert program contains criteria designed to ensure network integrity and prevent public desensitization. Advisories can be issued within any Texas geographical area, including statewide.
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3700
This one-day interactive course is designed for individuals involved in hiring and scheduling within their organization. Participants will explore strategies for attracting and retaining high-quality employees, grounded in national standards and industry best practices. The course also examines various shift work models, their unique operational challenges, and how the physical and mental health challenges of shift work affect performance and retention. Through group discussion and hands-on activities, participants will collaborative on ideas and practice creating realistic, effective schedules.
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4802
This three-day in-person course is designed for telecommunicators and users who perform all TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query, enter, modify, clear, and cancel records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Full Access Manual. Users must recertify every two years
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4801
This two-day in-person course is designed for jailers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, Financial Responsibility Verification Program (FRVP), International Justice and Public Safety Network (Nlets), Canadian Police Information Centre (CPIC), and Interpol. In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records, access Criminal History Record Information (CHRI), confirm hits, and send and receive administrative messages. This course requires the TCIC/TLETS Less Than Full Access Manual. Users must recertify every two years.
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3267
This one-day course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed and employed as a telecommunicator.
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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