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57022
This three-day course covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who successfully complete this training will be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. This course is restricted to TCOLE licensed telecommunicators with two or more years of experience.
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3010
This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. Each session will feature a short but impactful presentation focused on leadership.
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NA
This course provides a comprehensive overview of E9-1-1 addressing standards and best practices, leveraging the historical context of rural addressing in Denton County and the specific role of Denco 9-1-1.
The curriculum covers a variety of address system types and outlines critical standards and best practices from the National Emergency Number Association (NENA), emphasizing logical numbering, data quality, and the avoidance of problematic address formats. Participants will learn about what can be addressed, such as, diverse features (structures, utilities, open spaces), the procedures for addressing changes, and prepare for the requirements of Next Generation 9-1-1 (NG9-1-1) systems, while also navigating administrative and postal service-related issues, such as centralized mail delivery standards. Enrollment in this course is by invitation and limited to district municipal representatives. More
3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of classroom instruction and to increase the quality of professional training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Students are strongly encouraged to bring a laptop computer with word processing and presentation software. (e.g. PowerPoint, Keynote, Prezi, etc.) Student prerequisites include two years of experience as a peace officer, telecommunicator, or jailer.
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38700
This three-day course covers the key components and elements of a one-on-one training program, with a focus on using the Daily Observation Report (DOR). Attendees will learn about the essential aspects of running a successful program, including the roles and responsibilities of both trainers and training coordinators, as well as techniques for motivation, counseling, documentation, and addressing liability issues. The course emphasizes adult learning styles and includes interactive class activities. This course is compliant with APCO ANS 3.101.3-2017. To receive certification, students are required to participate in the class activities and complete a written exam with a minimum score of 85%. A prerequisite for this course is one year of experience as a telecommunicator.
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5310
This four-hour training is designed for agencies utilizing Pro QA software. The course focuses on enhancing participants’ proficiency with EMD protocols that are less frequently used or particularly challenging. Through targeted instruction and hands-on practice, attendees will gain valuable insights and build confidence in applying these complex protocols. This session offers an opportunity to sharpen critical skills, streamline call handling, and ultimately improve patient outcomes.
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NA
This four-hour interactive workshop is designed for telecommunicators who have completed EMD-Q certification and currently serve in a quality assurance role within their agency. Participants will review key EMD-Q concepts, evaluate call samples, and discuss recent updates to protocols and software. The session offers opportunities to collaborate, address common challenges, enhance QA skills and knowledge, and consider strategies for refining QA processes.
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3006
This two-day course focuses on the core components of building and maintaining quality standard operating procedures (SOPs) for communications centers. This interactive approach instructs students on the basics of policy writing while providing templates and other helpful tools to get started. Students will be given the opportunity to create SOPS throughout the course and receive feedback from the instructor on ways to improve the process. Students will also receive information on best practices for policy and procedure building.
Attendees
should bring sample SOPs to class and any SOPs under review or in need of
assistance to use as a project in class. More
3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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