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5304
This is a highly interactive 3 day course for new and current supervisors who want to grow their skills as a leader in their organization. Participants will learn how to handle key challenges when you find yourself supervising those you sit next to in the communications center; how to handle attitude and rule-breakers; how to curb absenteeism and tardiness; how to give constructive feedback and how to motivate employees so they give 110% each day.
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3267
This one-day course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed and employed as a telecommunicator.
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and have current CPR certification.
Students completing 1080 Basic Telecommunicator are receiving the Cardiac Emergency Communications curriculum in the course and are TCOLE compliant for 2 years. More
1080
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3006
This two-day course focuses on the core components of building and maintaining quality standard operating procedures (SOPs) for communications centers. This interactive approach instructs students on the basics of policy writing while providing templates and other helpful tools to get started. Students will be given the opportunity to create SOPS throughout the course and receive feedback from the instructor on ways to improve the process. Students will also receive information on best practices for policy and procedure building.
Attendees
should bring sample SOPs to class and any SOPs under review or in need of
assistance to use as a project in class. More
3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3806
This four-hour course will provide background knowledge and skills necessary to properly handle incidents involving various hazardous materials (HAZMAT). Participants will learn to properly classify hazardous materials based on information received from callers. Topics include obtaining information from marking systems, available local and national resources, and various response implications.
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5312
This four-hour course provides an overview of mass casualty incidents (MCI) for the 9-1-1 center. MCIs can quickly overwhelm resources creating significant challenges for the telecommunicator. Scenarios such as aircraft incidents, flooding, tornados, mass shootings, highway and lake incidents will be used as case studies to examine what went right and important lessons learned.
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4800
This one-day course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of most recent recertification date.DPS ID required to attend and testing is completed on site at the end of the course.
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4802
This three-day course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators much receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent certification date.DPS ID required to attend and testing is completed on site the last day of the course.
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