Empty
Welcome Visitor
Browse Courses
  • Show All
  • +   Manager
  • +   Supervisor
  • +   Telecommunicator
Refresh Data
Sort by: Default Ascending | Course number | Course name | Course start | Location | Course time | Course date
NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts Starts: 6/22/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
Add to cart
NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts Starts: 6/24/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 2 open seats left
Add to cart
3852
The four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software and is taught after the CD Rom course. This class is for new EMDs who have not used ProQA and EMDs who would like more practice.
More
Starts Starts: 6/24/2018 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 2 wait spaces available
Wait space available
3267
This one-day TCOLE grant funded course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls.  Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls.  Prerequisites for this course include being currently licensed as a telecommunicator. More
Starts Starts: 6/25/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 22 open seats left
Add to cart
3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations. More
Starts Starts: 6/26/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
Add to cart
4040
This one-day course is a unique approach to handling high risk situations involving mentally ill persons. Participants will learn risk factors and warning signs associated with mental illness. Students will study various techniques to de-escalate high situations such as panic attacks, suicidal thoughts or behaviors, self-injury, hallucinations, delusions and reactions to traumatic events. An in depth study of depression, mood disorders, anxiety, psychosis and substance abuse will also be conducted. More
Starts Starts: 6/27/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 23 open seats left
Add to cart
5205
Location is one of the most important aspects of emergency response. Ensuring a cohesive approach to addressing by including 9-1-1, GIS, Planning & Zoning and other agencies is key. Attendees learn how to address property in their jurisdiction using industry standards and best practices on a campus, rural, or urban environment. More
Starts Starts: 6/29/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 7 open seats left
Add to cart
5307
This four-hour course will provide Telecommunicators with the background knowledge and skills necessary to properly handle calls from suicidal callers. The participants will examine common myths about suicidal individuals and will be provided with specific techniques to potentially diffuse the volatile situation for both the caller and responding personnel. More
Starts Starts: 7/2/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 25 open seats left
Add to cart
3871
The four-hour course provides the Telecommunicator with background knowledge regarding workplace stress and specific skills and techniques to counteract the negative impacts. Participants will learn the causes of stress and how to properly manage stress in an emergency communications center environment. Attendees will enhance their management of stress using real life examples to identify common problems that plague dispatch centers and will be given tips for preventing personal burnout. More
Starts Starts: 7/2/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 30 open seats left
Add to cart
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 7/6/2018 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
Add to cart
3852
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts Starts: 7/8/2018 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 4 open seats left
Add to cart
3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 7/9/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
Add to cart
<< Previous of 8 Next >> Total: 85 Page size: