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NA
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts Starts: 6/25/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 19 open seats left
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38719
This one-day course focuses on leadership issues for all levels of emergency communications centers. The class helps students learn the key traits of a successful leader and ways to ensure students can achieve a level of leadership that co-workers will appreciate. The perfect student for this course is a current lead, supervisor, manager, director, trainer, training manager or line level staff member that strives to be a future leader. Topics include affirming the mission, commitment to excellence, recruiting, training and retaining the best people, motivating staff and remediating poor performance and empowering individuals and teams. More
Starts Starts: 6/26/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 9 open seats left
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3009
This three-day course is an interactive workshop that approaches material in a problem-based, practical manner and requires a high degree of classroom participation. It is a hands-on approach to coaching, counseling and preparing and delivering performance evaluations using the agency’s actual working documents. Students will review skills and practical techniques for understanding and dealing with difficult employees, learn basic skills necessary to effectively supervise a communications team and discuss ways to create a healthy work environment and boost morale. More
Starts Starts: 6/27/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 17 open seats left
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CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 7/7/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
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3796
This one-day course will dissect the interviewer’s opportunity to evaluate truth and deception by means of body language, statement analysis and micro expressions presented by the interviewee. Participants will learn to assess candidate responses to ensure consistency with answers from other areas of processes or investigation. This class is intended to give those tasked with interviewing persons (i.e. witnesses, suspects or job applicants) the knowledge, skills and techniques to better read and assess the interviewee and enable better, more informative decisions as to the veracity of that person. This course is ideal for investigators, human resource managers, job applicant interviewers and supervisors. More
Starts Starts: 7/10/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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5312
This four-day course introduces the telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to successfully complete a written exam for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course. More
Starts Starts: 7/11/2017 8:30 AM
Sessions Sessions: 4
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 7/17/2017 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 3 open seats left
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3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 7/18/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 3 open seats left
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3270
This course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns. More
Starts Starts: 7/19/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 28 open seats left
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3006
This two-day course focuses on the core components of building and maintaining quality standard operating procedures (SOPs) for communications centers. This interactive approach instructs students on the basics of policy writing while providing templates and other helpful tools to get started. Students will be given the opportunity to create SOPS throughout the course and receive feedback from the instructor on ways to improve the process. Students will also receive information on best practices for policy and procedure building. More
Starts Starts: 7/24/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 22 open seats left
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5302
This two-day course includes instruction on understanding the mentally ill and tips on how to deal with them during an episode or break down. The class is designed to provide public safety personnel with effective communications skills to not only get the needed information from the caller but also lower emotions and de-escalate the situation to aid in making the scene safer for emergency responders. Topics include barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations and hostage situations. More
Starts Starts: 7/27/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
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1013
Required by TCOLE within the first year of appointment, this five-day course is a comprehensive, standardized training course designed to teach new telecommunicators the basics of public safety communications. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts Starts: 7/31/2017 8:30 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 21 open seats left
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