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3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts: 2/27/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 5 open seats left
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3270
This course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns. More
Starts: 3/1/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 26 open seats left
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5312
This one-day advanced fire dispatch course focuses on a broad range of topics and scenarios. A case study format is used to help experienced telecommunicators enhance understanding of fire dispatch related topics. The course will cover mass casualty incidents, fire terminology, incident command, multi-alarm fires, hazmat, weather and other challenging incidents requiring complex fire services response. More
Starts: 3/3/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 29 open seats left
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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts: 3/3/2017 8:00 AM
Session: 1
Pricing:
Location:
Status: 6 open seats left
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3939
This one-day class is designed to expose telecommunicators to the wide variety of cultures that may be encountered in the performance of duty. Telecommunicators will receive instruction on techniques to handle 9-1-1 calls from various cultures and gain both competence and compliance from callers in order to positively impact the public safety response. This course is required for the Intermediate Telecommunicator Certification. Prerequisites of this course include completion of the Basic Telecommunicator Course. More
Starts: 3/6/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 26 open seats left
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3920
This four-hour course is designed to equip telecommunicators will the tools they need to provide ethical service to all callers with no regard for their difference in opinions, beliefs, or lifestyles. The course will focus on ethics, principles and values in the law enforcement environment and will examine what happens when those dimensions clash with the telecommunicator’s personal beliefs. Participants will be given an opportunity to discuss situations requiring ethical perspective. This course is required for the Intermediate Telecommunicator Certification. Prerequisites include the Basic Telecommunicator Course. More
Starts: 3/7/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 29 open seats left
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5103
This course is a diagnostic and solution based approach for employees suffering from burnout, working with others affected by burnout, or supervisors managing burnt out employees. This course uses real life examples and a highly interactive approach. Participants learn to identify common problems that plague dispatch centers and how to become part of the solution instead of part of the problem. Students will be given tips for preventing and eradicating numerous issues that communications centers face today. Topics include: Burnout, Turnover, Team Building and Retention. More
Starts: 3/10/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 22 open seats left
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5304
This three-day course focuses on the essential elements and components of a one-on-one training program, specifically utilizing the Daily Observation Report (DOR). Participants are introduced to the various aspects of a successful program, including roles and responsibilities of a trainer and training coordinator, motivation and counseling techniques, documentation and liability issues. Adult learning styles are emphasized and participants engage in practice counseling sessions as well as other drills required for certification. Participants will be required to complete a written exam and must score a minimum of 80% to obtain certification. Participation in this course requires one year of experience as a telecommunicator. More
Starts: 3/13/2017 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 19 open seats left
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5309
An Active Shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area. Active shooters use firearms(s) and in most cases, there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is required to stop the shooting and mitigate harm to victims. Active shooter situations are often over within the first few minutes, before law enforcement arrives on the scene, making telecommunicator training crucial. This class will examine active shooters and various incidents and will cover appropriate telecommunicator actions including questioning techniques and identification of call types that may lead to an active shooter incident. More
Starts: 3/22/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 2 wait spaces available
Wait space available
4040
This one-day course is a unique approach to handling high risk situations involving mentally ill persons. Participants will learn risk factors and warning signs associated with mental illness. Students will study various techniques to de-escalate high stress situations such as panic attacks, suicidal thoughts or behaviors, self-injury, hallucinations, delusions and reactions to traumatic events. An in depth study of depression, mood disorders, anxiety, psychosis and substance abuse will also be conducted. More
Starts: 3/24/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 19 open seats left
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). More
Starts: 3/27/2017 8:30 AM
Sessions: 5
Pricing:
Location:
Status: 1 open seat left
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3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency and successful completion of TCOLE 3807 and NCIC/TCIC Less Than Full Access. More
Starts: 4/3/2017 8:30 AM
Sessions: 2
Pricing:
Location:
Status: 21 open seats left
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