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5302
This two-day course includes instruction on understanding the mentally ill and tips on how to deal with them during an episode or break down. The class is designed to provide public safety personnel with effective communications skills to not only get the needed information from the caller but also lower emotions and de-escalate the situation to aid in making the scene safer for emergency responders. Topics include barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations and hostage situations. More
Starts Starts: 9/6/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 19 open seats left
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3939
This one-day class is designed to expose telecommunicators to the wide variety of cultures that may be encountered in the performance of duty. Telecommunicators will receive instruction on techniques to handle 9-1-1 calls from various cultures and gain both competence and compliance from callers in order to positively impact the public safety response. This course is required for the Intermediate Telecommunicator Certification. Prerequisites of this course include completion of the Basic Telecommunicator Course. More
Starts Starts: 9/11/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 28 open seats left
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3920
This four-hour course is designed to equip telecommunicators will the tools they need to provide ethical service to all callers with no regard for their difference in opinions, beliefs, or lifestyles. The course will focus on ethics, principles and values in the law enforcement environment and will examine what happens when those dimensions clash with the telecommunicator’s personal beliefs. Participants will be given an opportunity to discuss situations requiring ethical perspective. This course is required for the Intermediate Telecommunicator Certification. Prerequisites include the Basic Telecommunicator Course. More
Starts Starts: 9/12/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 28 open seats left
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3270
This course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns. More
Starts Starts: 9/14/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 28 open seats left
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NA
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance; discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisites of this course include Basic EMD Certification. More
Starts Starts: 9/16/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 22 open seats left
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5309
An Active Shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area. Active shooters use firearms(s) and in most cases, there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is required to stop the shooting and mitigate harm to victims. Active shooter situations are often over within the first few minutes, before law enforcement arrives on the scene, making telecommunicator training crucial. This class will examine active shooters and various incidents and will cover appropriate telecommunicator actions including questioning techniques and identification of call types that may lead to an active shooter incident. More
Starts Starts: 9/18/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 19 open seats left
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5304
This three-day course focuses on the essential elements and components of a one-on-one training program, specifically utilizing the Daily Observation Report (DOR). Participants are introduced to the various aspects of a successful program, including roles and responsibilities of a trainer and training coordinator, motivation and counseling techniques, documentation and liability issues. Adult learning styles are emphasized and participants engage in practice counseling sessions as well as other drills required for certification. Participants will be required to complete a written exam and must score a minimum of 80% to obtain certification. Participation in this course requires one year of experience as a telecommunicator. More
Starts Starts: 9/20/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 23 open seats left
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). More
Starts Starts: 9/25/2017 8:30 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 5 wait spaces available
Wait space available
NA
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts Starts: 9/30/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 13 open seats left
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3320
This one-day course is designed to provide students with the knowledge they need to respond to a variety of large scale or mass casualty events. Course topics include disaster preparedness and responding to incidents such as terrorism and natural disasters with numerous case studies and lessons learned from those incidents. This interactive course will challenge telecommunicators in what they think they know about handling a crisis and what they need to know to ensure lives are saved in the midst of chaos. More
Starts Starts: 10/2/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 20 open seats left
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3267
This one day TCOLE grant funded course is designed to enhance a telecommunicator’s skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed as a telecommunicator. More
Starts Starts: 10/11/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations. More
Starts Starts: 10/12/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
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