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NA
Open to Denco PSAPs only More
Starts Starts: 5/31/2017 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 11 open seats left
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3796
This seminar prepares communicators for any media interaction. In an era where messages move at the speed of light, and any response can be a global statement, this course teaches crisis communications as “the demonstration of leadership.” The course covers what “image” is and how to instill confidence in a 12-second sound bite, how to formulate a message in person, or for print or electronic media, what your body language says about you and your organization, how to “humanize” your organization in a critical situation, intensive group preparation and actual on-camera performance techniques used by the pros and more than 50 techniques for improving your performance in any appearance. More
Starts Starts: 6/2/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 17 open seats left
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5308
The one-day course studies line of duty deaths and other risks that face first responders. Students will learn the dangers of complacency and discuss the effects of officer involved shootings and the random ambush of first responders. Participants will be instructed on ways Telecommunicators can help prevent tragedies and improve safety for all responders. Students will also be given tips on debriefing after high risk calls for service. More
Starts Starts: 6/9/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 15 open seats left
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3275
This one-day course is intended as an introduction to issues related to receiving, responding to and investigating missing and exploited children cases. The training provides an overview of trends and background information relevant for call takers and other first responders in dealing with a missing and/or exploited child report. This course also covers topics such as children displaced during disasters and human trafficking. More
Starts Starts: 6/14/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 24 open seats left
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2120
This three-day course is intended to enhance telecommunicator skills in dealing with callers in a crisis situation. Training will focus on hostage situations, officer involved shootings, suicide, terrorism, domestic violence and other call types that particularly challenge the telecommunicator. This course is required for all telecommunicators within the first year of appointment. Prerequisite for this course is successful completion of the Basic Telecommunicator Course. More
Starts Starts: 6/19/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts Starts: 6/23/2017 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
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NA
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts Starts: 6/25/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 22 open seats left
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38719
This one-day course focuses on leadership issues for all levels of emergency communications centers. The class helps students learn the key traits of a successful leader and ways to ensure students can achieve a level of leadership that co-workers will appreciate. The perfect student for this course is a current lead, supervisor, manager, director, trainer, training manager or line level staff member that strives to be a future leader. Topics include affirming the mission, commitment to excellence, recruiting, training and retaining the best people, motivating staff and remediating poor performance and empowering individuals and teams. More
Starts Starts: 6/26/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 16 open seats left
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3009
This three-day course is an interactive workshop that approaches material in a problem-based, practical manner and requires a high degree of classroom participation. It is a hands-on approach to coaching, counseling and preparing and delivering performance evaluations using the agency’s actual working documents. Students will review skills and practical techniques for understanding and dealing with difficult employees, learn basic skills necessary to effectively supervise a communications team and discuss ways to create a healthy work environment and boost morale. More
Starts Starts: 6/27/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 21 open seats left
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CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 7/7/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
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3796
This one-day course will dissect the interviewer’s opportunity to evaluate truth and deception by means of body language, statement analysis and micro expressions presented by the interviewee. Participants will learn to assess candidate responses to ensure consistency with answers from other areas of processes or investigation. This class is intended to give those tasked with interviewing persons (i.e. witnesses, suspects or job applicants) the knowledge, skills and techniques to better read and assess the interviewee and enable better, more informative decisions as to the veracity of that person. This course is ideal for investigators, human resource managers, job applicant interviewers and supervisors. More
Starts Starts: 7/10/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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5312
This four-day course introduces the telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to successfully complete a written exam for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course. More
Starts Starts: 7/11/2017 8:30 AM
Sessions Sessions: 4
Pricing Pricing:
Location Location:
Status Status: 29 open seats left
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