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CPR
3845
This four hour course meets the requirements for Emergency Medical Dispatch prerequisite and must be completed prior to the EMD Course or directly after taking the course. Training follows the protocol and lesson plan of the American Heart Association including the five links in the Adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and a baby mannequin as well as complete a written test More
Starts: 12/9/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: Closed
Closed Enrollment
5312
This one day course focuses on specific scenarios in a case study format. Telecommunicators will review challenging incidents, such as mass casualty incidents, that require complex fire service response. More
Starts: 12/13/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 19 open seats left
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3267
This one day TCOLE grant funded course is designed to enhance a Telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Prerequisites for this course include being currently licensed as a Telecommunicator More
Starts: 12/14/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 21 open seats left
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3901
This one day course is designed for Telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the Telecommunicator's role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies. More
Starts: 12/15/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 23 open seats left
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NA
This meeting is for Telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts: 12/16/2016 8:00 AM
Session: 1
Pricing:
Location:
Status: 6 open seats left
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2120
This three day course is intended to enhance Telecommunicator skills in dealing with callers in a crisis situation. Training will focus on hostage situations, officer involved shootings, suicide, terrorism, domestic violence and other call types that particularly challenge the Telecommunicator. This course is required for all Telecommunicators within the first year of appointment. Prerequisite for this course is successful completion of the Basic Telecommunicator Course More
Starts: 12/19/2016 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 19 open seats left
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts: 1/9/2017 1:00 PM
Session: 1
Pricing:
Location:
Status: 6 open seats left
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3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts: 1/10/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 2 open seats left
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3037
This one-day class covers liability for all public safety communications centers. This class educates participants on liability and its components rather than using fear and intimidation to stress the importance of quality performance. Participants will be better prepared to understand and avoid liability. The course uses case study techniques to take a fair and honest look at situations leading to public safety communications liability. Participants learn to avoid complaints, reduce liability exposure and increase safety through “liability shield” techniques. More
Starts: 1/13/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 30 open seats left
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NA
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts: 1/15/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 30 open seats left
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NA
During this interactive seminar, Mr. Graham will conduct an in depth study into The Seven Rules of Admiral Hyman Rickover and how they apply to your specific public safety operations. These rules include Continuous Improvement; Quality People; Solid Supervision; Respecting Risk; Constant and Rigorous Training; The Importance of Audits; and Continuous Learning. Mr. Graham will also introduce the attendees to a checklist he has developed entitled, "The Five Concurrent Themes for Success." These themes (Risk, Systems, Customer Service, Accountability and Integrity) - when working together - better assure things run smoothly and assist your organization in avoiding tragedies. The program will continue with an in depth look at the importance of customer service. Mr. Graham will introduce the real threats of privatization, regionalization, technology, and outsourcing. Also included is "The Top Ten Ways Cops and Dispatchers Find Themselves In Trouble." Through Mr. Graham's experiences as a union representative, supervisor, manager, consultant and lawyer, he has identified the problems facing public safety personnel and, more importantly, has developed control measures to help prevent these problems from occurring. This seminar will contain foundational information about the value of risk management. Mr. Graham will teach attendees to recognize, prioritize and mobilize by identifying issues that have caused problems for public safety agencies in the past. More
Starts: 1/18/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 16 open seats left
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. More
Starts: 1/20/2017 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 13 open seats left
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