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3796
This two-day course will provide participants with an understanding of generational differences in the workplace and offer tools to deal with problem employees across the spectrum. This fast moving workshop examines and analyzes the differences, similarities and issues involving people of different ages that come together in the workplace. The latest data related to how to manage and motivate younger employees will be presented. The views, behaviors and attitudes of the different generations are explored and you will find new ways to view and work with the all generations. This course will identify current trends, highlight ideas about behavior and attitude differences and provide motivation, leadership and supervision ideas and structural suggestions for managing generational differences. More
Starts: 8/30/2016 8:30 AM
Sessions: 2
Pricing:
Location:
Status: 16 open seats left
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class More
Starts: 8/31/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 3 open seats left
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NA
Students who have attended the Basic Telecommunicator course are encouraged to attend the study session prior to taking the State Exam. This session is only open to those who have taken the course at Denco. Call Mindy Adams at 972-221-0911 to schedule the time most convenient for you. More
Starts: 9/1/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 18 open seats left
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38719
This course is intended to revolutionize service levels within the 9-1-1 profession by driving the concept, “what if it were family?” The material will validate the commitment and service that many Telecommunicators already embrace while offering new and exciting tools and phrases to use when communicating with the public. Special attention is given to gathering information from hysterical or uncooperative callers; processing calls from mentally ill and suicidal callers; effective listening techniques and responding to key words. Domestic violence call taking and dispatching techniques will be covered in detail along with family & responder safety issues and asking clarifying questions. More
Starts: 9/2/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 16 open seats left
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CPR
3845
This four hour course meets the requirements for Emergency Medical Dispatch prerequisite and must be completed prior to the EMD Course or directly after taking the course. Training follows the protocol and lesson plan of the American Heart Association including the five links in the Adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and a baby mannequin as well as complete a written test More
Starts: 9/9/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 24 open seats left
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NA
Designed to take a concentrated look at each portion of the protocol. Covers case entry, chief complaint, agonal breathing detector, key questions, DLS, PAIS, PDIS, Final Coding, Diagnostic Tools and Customer Service - all in one day! More
Starts: 9/11/2016 8:00 AM
Session: 1
Pricing:
Location:
Status: 30 open seats left
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3796
This seminar presented by APCO is designed to provide guidance and information to communication center employees at every level with over 300 tips, guidelines and effective practices on subjects ranging from creating effective shift schedules to candidates recruitment and from maintaining staff to employee recognition. Topics include: effective recruitment of candidates; the impact of staffing and retention; retaining effective employees and policy and procedure guidance. More
Starts: 9/12/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 24 open seats left
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3796
A comprehensive quality program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful quality program will require a systemic approach. This seminar will provide the necessary insight so that the proper tools and methodologies can be employed to make the quality program a vital and useful part of your organization. Training Modules include: Quality planning and methodologies; standards and liability in quality programs; building a performance evaluation program; crisis negotiation tools for the telecommunicator; feedback and coaching skills; and surveys and analysis. More
Starts: 9/13/2016 8:30 AM
Sessions: 2
Pricing:
Location:
Status: 26 open seats left
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5310
This three day course certifies the Telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide life saving support. This is hands-on training with real life examples, exciting audiovisual tools, and instructors who have spent years in EMD as dispatchers and responders More
Starts: 9/16/2016 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 17 open seats left
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5101
This exciting 8 hour seminar is designed to promote the idea that being a professional 9-1-1 telecommunicator demands a culture which emphasizes professionalism and respect. Join us as we discover what it really means to be a team player, the definition of true commitment, effective information flow which leads to understanding, developing trust, respect and how to improve the quality of verbal communication skills. More
Starts: 9/19/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 27 open seats left
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3901
This one day course is designed for Telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the Telecommunicator's role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies. More
Starts: 9/20/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 6 open seats left
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5101
You go to considerable trouble and expense to identify, interview and hire great employees for your agency. So retaining them must also be a top priority. Unfortunately, this is a challenge that agencies of every size and geographic location face on a regular basis. Luckily most good retention practices are inexpensive to implement. This 8 hour interactive workshop will address and consider proven employee retention strategies that are sure to make a difference in your agency. More
Starts: 9/20/2016 8:30 AM
Session: 1
Pricing:
Location:
Status: 23 open seats left
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