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1080
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training. More
Starts Starts: 9/28/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 4 wait spaces available
4802
This three-day course is for operators who perform NCIC/TCIC functions, including inquiry, entry, modification, clearing, canceling and III functions.  It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide.  This course requires the TLETS/TCIC Operation Manual Parts 1-3.  Operators much receive this training within the first six months of assignment of employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators much recertify within two years of certification or most recent recertification date.


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Starts Starts: 9/29/2020 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 4 wait spaces available
4801
This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. More
Starts Starts: 9/29/2020 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Class full
4800
This one-day course is for operators who perform NCIC/TCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.  More
Starts Starts: 9/29/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Class full
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 9/30/2020 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 4 wait spaces available
38700
This one-day course provides participants with advanced concepts for on-the-job training in a 9-1-1 center incorporating proven adult training techniques. The instruction will cover the knowledge, skills, and abilities to effectively train and evaluate new public safety communications center employees in the performance of their duties, in an on-the-job setting. This interactive workshop provides certified training officers with new approaches to delivering information that result in quicker and more effective learning. More
Starts Starts: 10/2/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). Student Prerequisites: Two years' experience as a peace officer, telecommunicator, or jailer; or a bachelor's degree and two years of teaching experience; or a graduate degree. More
Starts Starts: 10/5/2020 8:00 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
3806
This four-hour course will provide background knowledge and skills necessary to properly handle incidents involving various hazardous materials (HAZMAT).  Participants will learn to properly classify hazardous materials based on information received from callers.  Topics include obtaining information from marking systems, available local and national resources, and various response implications.   More
Starts Starts: 10/15/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 4 open seats left
5312
This four-hour course provides an overview of mass casualty incidents (MCI) for the 9-1-1 center.  Mass casualty incidents can quickly overwhelm resources creating significant challenges for the telecommunicator.  Scenarios such as aircraft incidents, flooding, tornados, mass shootings, highway and lake incidents will be used as case studies to examine what went right and important lessons learned.  More
Starts Starts: 10/15/2020 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 5 open seats left
1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core completencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts Starts: 10/26/2020 8:00 AM
Sessions Sessions: 10
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
NA
Open to Denco PSAPs only More
Starts Starts: 11/4/2020 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 12 open seats left
5312
This four-day course introduces the telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to successfully complete a written exam for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course. More
Starts Starts: 11/9/2020 8:00 AM
Sessions Sessions: 4
Pricing Pricing:
Location Location:
Status Status: 9 open seats left
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