Empty
Welcome Visitor
Browse Courses
  • Show All
  • +   Manager
  • +   Supervisor
  • +   Telecommunicator
Refresh Data
Sort by: Default Ascending | Course number | Course name | Course start | Location | Course time | Course date
3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 5/21/2018 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: Closed
Closed Enrollment
3807
The one-day course is for all law enforcement personnel who will or could have access to sensitive NCIC/TCIC CJIS information. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 5/21/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: Closed
Closed Enrollment
3809
This three-day course meets the requirements for one telecommunicator per shift to be on duty certified in NLETS/TLETS training. The Texas Law Enforcement Telecommunications System, TLETS, consists of a distributed software application and secure network services. TLETS is provided to over 100,000 Criminal Justice employees, through over 8,800 directly defined workstations and 40,000 devices defined to city and county systems that interface with TLETS. DPS strives to make TLETS available 24/7/365. The core component of TLETS is a store and forward message brokering system that ensures safe, secure delivery of content being transmitted throughout the system. More
Starts Starts: 5/23/2018 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 24 open seats left
Add to cart
3275
This one-day course is intended as an introduction to issues related to receiving, responding to and investigating missing and exploited children cases.  The training provides an overview of trends and background information relevant for call takers and other first responders in dealing with a missing and/or exploited child report.  This course also covers topics such as children displaced during disasters and human trafficking. More
Starts Starts: 5/29/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
Add to cart
NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts Starts: 6/1/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
Add to cart
3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 6/4/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
Add to cart
3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 6/5/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
Add to cart
57022
This three-day course combines two days of classroom with one day of field exercises alongside a local SWAT/TAC Team. Course material covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who complete this training should be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. Training participants will be required to successfully complete a written exam to participate in the field exercise and obtain their certification. This course is restricted to TCOLE licensed telecommunicators with two or more years experience.
More
Starts Starts: 6/6/2018 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 4 open seats left
Add to cart
3027
This one-day Verbal Judo course is conducted in conjunction with the Verbal Judo Institute. Instruction includes the principles and tactics to enable graduates to use “Presence and Words” to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, defuse potentially dangerous situations, perform professionally under all conditions and achieve the desired outcome of the encounter. The course contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful conditions. These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people. More
Starts Starts: 6/13/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
Add to cart
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 6/15/2018 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 12 open seats left
Add to cart
3796
This seminar prepares communicators for any media interaction.  In an era where messages move at the speed of light, and any response can be a global statement, this course teaches crisis communications as "the demonstration of leadership."  The course covers what "image" is and how to instill confidence in a 12-second sound bite, how to formulate a message in person, or for print or electronic media, what your body language says about you and your organization, how to "humanize" your organization in a critical situation, intensive group preparation and actual on-camera performance techniques used by the pros and more than 50 techniques for improving your performance in any appearance. More
Starts Starts: 6/15/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
Add to cart
NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts Starts: 6/24/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 2 open seats left
Add to cart
<< Previous of 8 Next >> Total: 95 Page size: