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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts: 4/24/2017 1:00 PM
Session: 1
Pricing:
Location:
Status: Closed
Closed Enrollment
3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts: 4/25/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 1 wait space available
Wait space available
NA
This course will provide a clear overview of all components of the AQUA software from a user perspective. It is designed to give the user an overall understanding of the software and explain the available reports included in the software. There will be a demonstration with hands-on practice. This course is not IAED sponsored. More
Starts: 4/26/2017 7:00 PM
Session: 1
Pricing:
Location:
Status: 3 wait spaces available
Wait space available
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts: 4/28/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 2 wait spaces available
Wait space available
NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts: 4/30/2017 1:00 PM
Session: 1
Pricing:
Location:
Status: 3 open seats left
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NA
This Pro QA tutorial class is designed for agencies that use Pro-QA software and is taught before the CD Rom course. This class is for new EMDs who have not used ProQA and EMDs who would like more practice. More
Starts: 4/30/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: Full
Class full
1013
Required by TCOLE within the first year of appointment, this five-day course is a comprehensive, standardized training course designed to teach new telecommunicators the basics of public safety communications. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts: 5/1/2017 8:30 AM
Sessions: 5
Pricing:
Location:
Status: 20 open seats left
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NA
This course will provide a clear overview of all components of the AQUA software from a user perspective. It is designed to give the user an overall understanding of the software and explain the available reports included in the software. There will be a demonstration with hands-on practice. This course is not IAED sponsored. More
Starts: 5/2/2017 7:00 PM
Session: 1
Pricing:
Location:
Status: 5 open seats left
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1013
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training. More
Starts: 5/11/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 26 open seats left
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3896
Denise Amber Lee was abducted from her home in the middle of the day. At one point she was able to use the captor’s cell phone to call 9-1-1, an act she thought would save her life. There were three other 9-1-1 calls from eyewitnesses. Despite the fact that as many as four patrol cars were within a mile of the car in which Denise was fighting for her life, none were dispatched. A few days after she went missing, her body was found. This powerful class will be taught by Denise’s husband, Nathan Lee, and a veteran supervisor of 9-1-1. Discussion topics include an in depth analysis of the incident, assessment of what went wrong, court testimony/liability and accountability/training/hiring implications. More
Starts: 5/12/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 10 open seats left
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38719
This course is intended to revolutionize service levels within the 9-1-1 profession by driving the concept, “what if it were family?” The material will validate the commitment and service that many telecommunicators already embrace while offering new tools and phrases to use when communicating with the public. Special attention is given to gathering information from hysterical or uncooperative callers, processing calls from mentally ill and suicidal callers, effective listening techniques and responding to key words. Domestic violence call taking and dispatching techniques will be covered in detail along with family and responder safety issues. More
Starts: 5/15/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 21 open seats left
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3267
This one day TCOLE grant funded course is designed to enhance a telecommunicator’s skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed as a telecommunicator. More
Starts: 5/17/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 22 open seats left
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