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3006
This two-day course focuses on the core components of building and maintaining quality standard operating procedures (SOPs) for communications centers. This interactive approach instructs students on the basics of policy writing while providing templates and other helpful tools to get started. Students will be given the opportunity to create SOPS throughout the course and receive feedback from the instructor on ways to improve the process. Students will also receive information on best practices for policy and procedure building. More
Starts Starts: 7/24/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 19 open seats left
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1013
Required by TCOLE within the first year of appointment, this five-day course is a comprehensive, standardized training course designed to teach new telecommunicators the basics of public safety communications. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts Starts: 7/31/2017 8:30 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 16 open seats left
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3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency and successful completion of TCOLE 3807 and NCIC/TCIC Less Than Full Access. More
Starts Starts: 8/7/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 2 open seats left
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3807
The one-day course is for all law enforcement personnel who will or could have access to sensitive NCIC/TCIC CJIS information. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 8/7/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 5 wait spaces available
Wait space available
1013
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training. More
Starts Starts: 8/10/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 23 open seats left
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. More
Starts Starts: 8/18/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 5 wait spaces available
Wait space available
22109
This three-day course will give the telecommunicator basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call. Cross cultural issues will be addressed and prepare the student to serve the Spanish community in their area. Participants will be required to complete a verbal test to obtain credit for the course. This course is required for the Intermediate Telecommunicator Certification. Prerequisite is successful completion of a TCOLE 1013 Basic Telecommunicator Course More
Starts Starts: 8/23/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts Starts: 8/27/2017 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 2 open seats left
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NA
This Pro QA tutorial class is designed for agencies that use Pro-QA software and is taught before the CD Rom course. This class is for new EMDs who have not used ProQA and EMDs who would like more practice. More
Starts Starts: 8/27/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 wait space available
Wait space available
5312
This one-day advanced fire dispatch course focuses on a broad range of topics and scenarios. A case study format is used to help experienced telecommunicators enhance understanding of fire dispatch related topics. The course will cover mass casualty incidents, fire terminology, incident command, multi-alarm fires, hazmat, weather and other challenging incidents requiring complex fire services response. More
Starts Starts: 8/28/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 30 open seats left
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5302
This two-day course includes instruction on understanding the mentally ill and tips on how to deal with them during an episode or break down. The class is designed to provide public safety personnel with effective communications skills to not only get the needed information from the caller but also lower emotions and de-escalate the situation to aid in making the scene safer for emergency responders. Topics include barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations and hostage situations. More
Starts Starts: 9/6/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 25 open seats left
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3939
This one-day class is designed to expose telecommunicators to the wide variety of cultures that may be encountered in the performance of duty. Telecommunicators will receive instruction on techniques to handle 9-1-1 calls from various cultures and gain both competence and compliance from callers in order to positively impact the public safety response. This course is required for the Intermediate Telecommunicator Certification. Prerequisites of this course include completion of the Basic Telecommunicator Course. More
Starts Starts: 9/11/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 27 open seats left
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