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1013
Required by TCOLE within the first year of appointment, this five-day course is a comprehensive, standardized training course designed to teach new telecommunicators the basics of public safety communications. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts Starts: 12/9/2019 8:00 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
NA
Open to Denco PSAPs only More
Starts Starts: 12/11/2019 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 7 open seats left
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 12/16/2019 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
1013
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training. More
Starts Starts: 12/17/2019 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 13 open seats left
CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 1/8/2020 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 12 open seats left
5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch.  This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources.  Participants will lean how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support.  This is hands-on training with real life examples and exciting audiovisual tools. More
Starts Starts: 1/8/2020 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 11 open seats left
3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 1/13/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 7 open seats left
3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 1/14/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 7 open seats left
3010
This one-day course is designed to confront the brutal truth about leadership in your Emergency Communications Center (ECC). Is it a given that the leader is the person who holds the title of Director? What are the brutal facts about your ECC, staff, and effectiveness in providing services to the public and public safety responders? How do you measure success in your ECC? Do you have the right people in the right positions? Have you trained your replacement yet? All of these questions play a critical role in directly confronting the facts and determining if your leadership is driving success. This session is beneficial to anyone, at any level of the ECC, because leadership is not about position or title. More
Starts Starts: 1/15/2020 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 24 open seats left
1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). Student Prerequisites: Two years' experience as a peace officer, telecommunicator, or jailer; or a bachelor's degree and two years of teaching experience; or a graduate degree. More
Starts Starts: 1/20/2020 8:00 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 9 open seats left
4802
This three-day course is for operators who perform NCIC/TCIC functions, including inquiry, entry, modification, clearing, canceling and III functions.  It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide.  This course requires the TLETS/TCIC Operation Manual Parts 1-3.  Operators much receive this training within the first six months of assignment of employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators much recertify within two years of certification or most recent recertification date.


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Starts Starts: 1/27/2020 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Class full
4801
This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. More
Starts Starts: 1/27/2020 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 1 wait space available
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