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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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4800
This one-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only, including mobile digital terminal (MDT) or laptop computer operators. The course covers information about driver license and vehicle registration. Operators who access TCIC/TLETS must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of most recent recertification date.
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5102
This one-day comprehensive course is designed to provide invaluable training to both new and experienced Telecommunicators, as well as sworn Law Enforcement personnel. By delving into the intricacies of the risks associated with responding to calls for service, participants are equipped with the necessary tools and knowledge to navigate these potentially hazardous situations with confidence and attentiveness.
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4802
This three-day course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend and testing is completed on site the last day of the course.
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4801
The two-day course is for operators who perform TCIC/NCIC functions at any level less than full access such as inquiry only. In addition to the Mobile Operator Access topics, this course covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license and vehicle registration. The course provides instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. To comply with federal requirements, operators must recertify within two years of certification or most recent certification date.
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57022
This three-day course covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who successfully complete this training will be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. This course is restricted to TCOLE licensed telecommunicators with two or more years of experience.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3267
This one-day course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed and employed as a telecommunicator.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations.
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1017
This five-day advanced instructor course is a professional skill development training for participants seeking a TCOLE Advanced Instructor Certificate. The course will cover advanced theories about the adult learning process. Topics include characteristics of the four generational stages, identification and evaluation of instructional methods and techniques, perception and cognitive learning influences, task analysis. and needs assessment. Participants should bring a laptop to class for use in writing learning objectives and developing teaching materials and lesson plans. Student prerequisites include holding a TCOLE Basic Instructor license/certificate for at least three years.
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