|
Empty
Welcome
Visitor
Browse Courses
Sort by:
Default
|
Course number
|
Course name
|
Course start
|
Location
|
Course time
|
Course date
3010
This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. This session explores the impact of appreciation in the workplace on employee satisfaction and retention. Participants will examine the various ways individuals receive and respond to expressions of gratitude and learn practical strategies for communicating appreciation to diverse audiences. The presentation will be led by Stephen Johnson, Assistant Director of Administration and Training at Cambridge Emergency Communications in Cambridge, Massachusetts.
More
1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
More
5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
More
5310
This four-hour training is designed for agencies utilizing Pro QA software. The course focuses on enhancing participants’ proficiency with EMD protocols that are less frequently used or particularly challenging. Through targeted instruction and hands-on practice, attendees will gain valuable insights and build confidence in applying these complex protocols. This session offers an opportunity to sharpen critical skills, streamline call handling, and ultimately improve patient outcomes.
More
NA
This four-hour interactive workshop is designed for telecommunicators who have completed EMD-Q certification and currently serve in a quality assurance role within their agency. Participants will review key EMD-Q concepts, evaluate call samples, and discuss recent updates to protocols and software. The session offers opportunities to collaborate, address common challenges, enhance QA skills and knowledge, and consider strategies for refining QA processes.
More
5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
More
5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
More
4800
This one-day in-person course is designed for officers and users who perform TCIC/NCIC functions. TLETS training covers databases such as driver license, vehicle registration, and Financial Responsibility Verification Program (FRVP). In conjunction with TLETS databases, the training provides law enforcement with the procedural knowledge to query records and access Criminal History Record Information (CHRI). This course requires the TCIC/TLETS Mobile Access Manual. Users must recertify every two years.
More
5309
This two-day course uses case studies and scenario-based training to examine Active Killer events, emphasizing the critical role of the telecommunicator. There will be an in-depth analysis of law enforcement’s response to the Sandy Hook School Shooting and other Active Killer events, as well as “swatting” calls. Dispatch personnel will perform scenario-based training repetitions that are monitored, coached and evaluated using a progressive (Crawl-Walk-Run) adult-learning, performance model. Dispatch personnel will also be presented with post-traumatic stress and wellness challenges they may encounter in the wake of an Active Killer event.
More
3718
This three-day course is designed for current Communications Training Officers (CTOs) who want to elevate their training skills. This course focuses on self-awareness, adult learning strategies, and personalized training approaches. Participants will take a DiSC© Assessment to better understand how their personality influences their training style, then learn how to identify and adapt to the individual traits, generational differences, and learning needs of their trainees. The course introduces the JTA Scenario-Based Training Model and guides CTOs in applying it to develop effective, updated training plans. Through interactive lectures and practical exercises, CTOs will leave equipped to better train today’s dispatchers.
More
3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
More
3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
More
|
Starts:
Session:
Pricing:
Location:
Status: