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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools.

Course prerequisite includes completion of mandatory Online Universal Telecommunication Essentials Course (OUTEC) prior to course start date. Denco will request student link to OUTEC and course materials from Priority Dispatch after registration.
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Starts Starts: 11/30/2022 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: Closed
Closed Enrollment
3852
The four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. It is for new EMDs who have not used ProQA and EMDs who would like more practice. More
Starts Starts: 12/7/2022 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
3852
The four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. It is for new EMDs who have not used ProQA and EMDs who would like more practice. More
Starts Starts: 12/7/2022 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts Starts: 12/8/2022 10:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 3 open seats left
3756
This one-day course provides information on all aspects of personnel, from creating a strong hiring policy to building and promoting successful candidates. Students will learn best practices for each stage of the process, and will take home ideas they can implement immediately, as well as benefit from class discussion as colleagues share their successes. Participants will also take home ideas on how to retain their employees, and how to support them throughout their careers.
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Starts Starts: 12/9/2022 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
4800
This one-day course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of most recent recertification date. DPS ID required to attend this course. More
Starts Starts: 12/12/2022 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 16 open seats left
4802
This three-day course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators much receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend this course. More
Starts Starts: 12/13/2022 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 4 wait spaces available
4801
The two-day course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend this course. More
Starts Starts: 12/13/2022 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 4 wait spaces available
4801
The two-day course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent certification date. DPS ID required to attend this course. More
Starts Starts: 12/13/2022 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class More
Starts Starts: 12/15/2022 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 12/16/2022 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
3846
In this one day course, attendees will learn about PTSD and other mental health conditions that affect first responders and 9-1-1 telecommunicators in particular; identify risk signals for suicide in themselves and in others; learn about resilience mindset and consider ways to bolster their own resilience, as well as complete a values assessment and learn about other methods to manage stress; learn about laws that protect confidentiality in the context of peer support, as well as learn and practice basic peer support strategies. More
Starts Starts: 1/30/2023 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 23 open seats left
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