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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). More
Starts Starts: 9/25/2017 8:30 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: Closed
Closed Enrollment
3852
This is a scenario based continuing education course designed to take a concentrated look at each portion of the EMD protocol. Training covers case entry, chief complaint, agonal breathing detector, key questions, Dispatch Life Support, Pre Arrival Instruction Support, Post Dispatch Instruction Support, Final Coding, Diagnostic Tools and Customer Service. More
Starts Starts: 9/30/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 14 open seats left
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3320
This one-day course is designed to provide students with the knowledge they need to respond to a variety of large scale or mass casualty events. Course topics include disaster preparedness and responding to incidents such as terrorism and natural disasters with numerous case studies and lessons learned from those incidents. This interactive course will challenge telecommunicators in what they think they know about handling a crisis and what they need to know to ensure lives are saved in the midst of chaos. More
Starts Starts: 10/2/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 20 open seats left
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3267
This one day TCOLE grant funded course is designed to enhance a telecommunicator’s skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed as a telecommunicator. More
Starts Starts: 10/11/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations. More
Starts Starts: 10/12/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 26 open seats left
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4040
This one-day course is a unique approach to handling high risk situations involving mentally ill persons. Participants will learn risk factors and warning signs associated with mental illness. Students will study various techniques to de-escalate high stress situations such as panic attacks, suicidal thoughts or behaviors, self-injury, hallucinations, delusions and reactions to traumatic events. An in depth study of depression, mood disorders, anxiety, psychosis and substance abuse will also be conducted. More
Starts Starts: 10/13/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 19 open seats left
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 10/16/2017 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 wait space available
Wait space available
3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 10/17/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 wait spaces available
Wait space available
5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. More
Starts Starts: 10/20/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
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3809
This three-day course meets the requirements for one telecommunicator per shift to be on duty certified in NLETS/TLETS training. The Texas Law Enforcement Telecommunications System, TLETS, consists of a distributed software application and secure network services. TLETS is provided to over 100,000 Criminal Justice employees, through over 8,800 directly defined workstations and 40,000 devices defined to city and county systems that interface with TLETS. DPS strives to make TLETS available 24/7/365. The core component of TLETS is a store and forward message brokering system that ensures safe, secure delivery of content being transmitted throughout the system. More
Starts Starts: 10/23/2017 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 11 open seats left
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3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency and successful completion of TCOLE 3807 and NCIC/TCIC Less Than Full Access. More
Starts Starts: 10/26/2017 8:30 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
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3807
The one-day course is for all law enforcement personnel who will or could have access to sensitive NCIC/TCIC CJIS information. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 10/26/2017 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
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