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NA
This meeting is for telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency. Meeting participants will review calls and discuss ways to enhance the process for quality assurance. More
Starts Starts: 1/5/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 9 open seats left
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3920
This four-hour course is designed to equip telecommunicators will the tools they need to provide ethical service to all callers with no regard for their difference in opinions, beliefs, or lifestyles. The course will focus on ethics, principles and values in the law enforcement environment and will examine what happens when those dimensions clash with the telecommunicator’s personal beliefs. Participants will be given an opportunity to discuss situations requiring ethical perspective. This course is required for the Intermediate Telecommunicator Certification. Prerequisites include the Basic Telecommunicator Course. More
Starts Starts: 1/9/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 29 open seats left
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch.  This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources.  Participants will lean how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support.  This is hands-on training with real life examples and exciting audiovisual tools. More
Starts Starts: 1/12/2018 8:30 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 3 open seats left
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3852
This one-day course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class. More
Starts Starts: 1/15/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course. More
Starts Starts: 1/16/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 6 open seats left
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CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts Starts: 1/19/2018 12:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 open seat left
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NA
This four-hour course is taught following the last day of the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts Starts: 1/21/2018 1:00 PM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 7 wait spaces available
Wait space available
3852
The four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software and is taught after the CD Rom course. This class is for new EMDs who have not used ProQA and EMDs who would like more practice.
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Starts Starts: 1/21/2018 8:30 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 1 wait space available
Wait space available
1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each trainee must demonstrate the basic knowledge and skills required to effectively instruct a lesson during teaching exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software (e.g., PowerPoint, Keynote, Prezi, etc.). More
Starts Starts: 1/22/2018 8:00 AM
Sessions Sessions: 5
Pricing Pricing:
Location Location:
Status Status: 10 open seats left
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3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 1/29/2018 8:00 AM
Sessions Sessions: 2
Pricing Pricing:
Location Location:
Status Status: 8 open seats left
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3807
The one-day course is for all law enforcement personnel who will or could have access to sensitive NCIC/TCIC CJIS information. Prerequisites for this course include being currently employed by a public safety or criminal justice agency. More
Starts Starts: 1/29/2018 8:00 AM
Sessions Session: 1
Pricing Pricing:
Location Location:
Status Status: 12 open seats left
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3809
This three-day course meets the requirements for one telecommunicator per shift to be on duty certified in NLETS/TLETS training. The Texas Law Enforcement Telecommunications System, TLETS, consists of a distributed software application and secure network services.  TLETS is provided to over 100,000 Criminal Justice employees, through over 8,800 directly defined workstations and 40,000 devices defined to city and county systems that interface with TLETS.  DPS strives to make TLETS available 24/7/365.  the core component of TLETS is a store and forward message brokering system that ensures safe, secure delivery of content being transmitted throughout the system. More
Starts Starts: 1/31/2018 8:00 AM
Sessions Sessions: 3
Pricing Pricing:
Location Location:
Status Status: 23 open seats left
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