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3796
This seminar prepares communicators for any media interaction. In an era where messages move at the speed of light, and any response can be a global statement, this course teaches crisis communications as "the demonstration of leadership." The course covers: • What "image" is and how to instill confidence in a 12-second sound bite. • How to formulate a message in person, or for print or electronic media. • What your body language says about you and your organization. • How to "humanize" your organization in a critical situation. • Intensive group preparation and actual on-camera performance techniques used by the pros. • More than 50 techniques for improving your performance in any appearance. More
Starts: 10/3/2016 8:30 AM
Session: 1
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Status: 23 open seats left
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NA
Designed to take a concentrated look at each portion of the protocol. Covers case entry, chief complaint, agonal breathing detector, key questions, DLS, PAIS, PDIS, Final Coding, Diagnostic Tools and Customer Service - all in one day! More
Starts: 10/8/2016 8:00 AM
Session: 1
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Location:
Status: 29 open seats left
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1014
This five day Basic Instructor Certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Each student must demonstrate the basic knowledge and skills required to effectively instruct a lesson during the learning exercises. Although not required, students are strongly encouraged to bring a laptop computer with word processing and presentation software e.g. PowerPoint, Keynote, Prezi, etc. to class More
Starts: 10/10/2016 8:30 AM
Sessions: 5
Pricing:
Location:
Status: 12 open seats left
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3812
This four hour course is an American with Disabilities Act (ADA) required course for all Telecommunicators. Instruction covers topics such as deaf culture, legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed; participants will practice processing calls with stand alone TTY's and those in the Denco District will utilize their 9-1-1 phone equipment for practice. More
Starts: 10/17/2016 1:00 PM
Session: 1
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Location:
Status: 7 open seats left
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5312
This four day course introduces the Telecommunicator to the history and organizational structure of the fire service as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, understanding and handling of HAZMAT and terrorism incidents. This in-depth training meets the requirements for the IS-100 and IS-700 National Incident Management System (NIMS) and the Incident Command System (ICS). Participants will be required to complete a written exam and must score a minimum of 80% for certification. Prerequisite for this course is successful completion of the Basic Telecommunicator Course More
Starts: 10/17/2016 8:30 AM
Sessions: 4
Pricing:
Location:
Status: 27 open seats left
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class More
Starts: 10/18/2016 8:30 AM
Session: 1
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Location:
Status: 1 open seat left
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3009
In this 8 hour training, participants will learn proven ways to embody the habits of a successful leader, understand what effective leadership actually is, identify their personal leadership style, take actionable steps towards becoming the kind of leader they want to be and create a culture of success at their agency. More
Starts: 10/18/2016 8:30 AM
Session: 1
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Status: 20 open seats left
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5101
Just what is a HiPer agency? It is an agency which performs on such a level as to be seen as a benchmark by its industry. This 8 hour seminar will address several characteristics common to most, if not all, world class organizations. If your goal is for your agency to be the "best of the best" and you are not willing to let good stand in the way of great, this seminar is for you! More
Starts: 10/19/2016 8:30 AM
Session: 1
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Status: 26 open seats left
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5101
As much as we may all hate conflict, it is a natural part of life. Sooner or later you will experience it in the workplace. Sometimes people can be difficult. Conflict is never pleasant, but the sooner we face this demon, the quicker and more effective we can resolve it. Conflict causes some to become intimidated and withdrawn and can bring out the worst in some of us. Conflict is not always a bad thing, if handled properly. This 8 hour seminar takes a very practical and rational approach to managing conflict and dealing with difficult people. Be sure you don't miss this seminar! More
Starts: 10/20/2016 8:30 AM
Session: 1
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Location:
Status: 29 open seats left
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5103
When Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls. More
Starts: 10/21/2016 8:30 AM
Session: 1
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Status: 22 open seats left
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57023
Modeled after the Hoover PTO Program, this course focuses on adult based learning, problem solving and critical thinking producing a much more decisive Telecommunicator. More
Starts: 10/24/2016 8:30 AM
Sessions: 5
Pricing:
Location:
Status: 28 open seats left
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22109
This three day course will give the Telecommunicator basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call. Cross cultural issues will be addressed and prepare the student to serve the Spanish community in their area. Participants will be required to complete a verbal test to obtain credit for the course. Prerequisite is successful completion of a TCOLE 1013 Basic Telecommunicator Course More
Starts: 11/1/2016 8:30 AM
Sessions: 3
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Location:
Status: 29 open seats left
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