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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. More
Starts: 1/20/2017 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 4 open seats left
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57022
This three-day course combines two days of classroom with one day of field exercises alongside a local SWAT/TAC Team. Course material covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who complete this training should be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. Training participants will be required to successfully complete a written exam to participate in the field exercise and obtain their certification. This course is restricted to TCOLE licensed telecommunicators with two or more years experience. More
Starts: 1/23/2017 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 6 open seats left
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CPR
3845
This four-hour course meets the requirements for Emergency Medical Dispatch prerequisite. Training follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system; Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions; Rapid defibrillation; Effective advanced life support; and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification. More
Starts: 1/27/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 5 open seats left
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NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts: 1/29/2017 1:00 PM
Session: 1
Pricing:
Location:
Status: Full
Class full
NA
This four-hour course is taught following the Basic EMD Course. This class provides telecommunicators with added instruction and scenario review. More
Starts: 1/29/2017 4:00 PM
Session: 1
Pricing:
Location:
Status: 5 open seats left
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NA
This Pro QA tutorial class is designed for agencies that use Pro-QA software and is taught before the CD Rom course. This class is for new EMDs who have not used ProQA and EMDs who would like more practice. More
Starts: 1/29/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 2 wait spaces available
Wait space available
1013
Required by TCOLE within the first year of appointment, this five-day course is a comprehensive, standardized training course designed to teach new telecommunicators the basics of public safety communications. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY, Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. More
Starts: 1/30/2017 8:30 AM
Sessions: 5
Pricing:
Location:
Status: 21 open seats left
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5103
This one-day course is designed to provide participants with the tools needed to respond to a variety of in-progress and high-risk calls, as well as ensure the safety of responders. In these situations, it is imperative that telecommunicators have the skillset to respond in a potentially lifesaving manner. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, telecommunicator role in responder safety, and missing child calls. More
Starts: 2/13/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 25 open seats left
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1013
These study sessions are conducted after each Basic Telecommunicator Course and are open to all students who successfully complete the comprehensive Denco in house written exam. The study sessions are intended to provide additional assistance in preparing for the State Licensing Exam. During this session, students can study independently, but will have access to an Instructor for questions related to Basic Telecommunicator training. More
Starts: 2/14/2017 8:30 AM
Session: 1
Pricing:
Location:
Status: 26 open seats left
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22109
This three-day course will give the telecommunicator basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call. Cross cultural issues will be addressed and prepare the student to serve the Spanish community in their area. Participants will be required to complete a verbal test to obtain credit for the course. This course is required for the Intermediate Telecommunicator Certification. Prerequisite is successful completion of a TCOLE 1013 Basic Telecommunicator Course More
Starts: 2/15/2017 8:30 AM
Sessions: 3
Pricing:
Location:
Status: 26 open seats left
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NA
This two-day intensive training program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems. Participants will be able to identify ways of measuring effective performance; discuss the ability to design and implement a quality management records system and give instructions for developing continuing dispatch education that addresses identified performance problems. Prerequisites of this course include Basic EMD Certification. More
Starts: 2/18/2017 8:30 AM
Sessions: 2
Pricing:
Location:
Status: 25 open seats left
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3802
This two-day course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, cancelling, entering, and modifying entries in the database. Prerequisites for this course include being currently employed by a public safety or criminal justice agency and successful completion of TCOLE 3807 and NCIC/TCIC Less Than Full Access. More
Starts: 2/20/2017 8:30 AM
Sessions: 2
Pricing:
Location:
Status: 23 open seats left
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