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38719
This one-day course will provide an overview of how to provide and accept feedback efficiently. Participants will learn how each exchange of feedback offers an opportunity to gain insights into themselves and those around them. This class will focus on effective delivery methods and adept reception strategies, along with the importance of objective documentation in this process. Participants will also learn how accurate and clear documentation can enhance feedback delivery, making it more constructive and actionable. Additionally, the session will cover handling criticism constructively and leveraging it for personal growth.
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22109
This three-day course will give the telecommunicator basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call. Cross cultural issues will be addressed and prepare the student to serve the Spanish community in their area. Participants will be required to complete a verbal test to obtain credit for the course. This course is required for the Intermediate Telecommunicator Certification. Prerequisite is successful completion of TCOLE 1080 Basic Telecommunicator Course.
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1080
This ten-day course, required by TCOLE within the first year of appointment, is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations. This course will cover topics such as introduction to the telecommunicator career, interpersonal communications, call processing, emerging and traditional technologies, TTY Telematics, CAD and radio technologies, radio communication techniques, call classifications and liability issues, ethics, cultural diversity, crisis communications and stress, health and awareness. Students are required to successfully complete numerous in class exercises, quizzes and a final exam. Successful completion of this course is required to be eligible to take the Texas State Telecommunicator Licensing Examination. Pre-requisites: Students must meet TCOLE hiring mandates, possess a Personal Identification Number (PID) and hold current CPR certification.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3010
This quarterly lunch-and-learn series is designed specifically for emergency 9-1-1 center supervisors, managers, and trainers. This session explores the impact of appreciation in the workplace on employee satisfaction and retention. Participants will examine the various ways individuals receive and respond to expressions of gratitude and learn practical strategies for communicating appreciation to diverse audiences. The presentation will be led by Stephen Johnson, Assistant Director of Administration and Training at Cambridge Emergency Communications in Cambridge, Massachusetts.
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1080
These study sessions are conducted after each Basic Telecommunicator Course. The study sessions are intended to provide additional assistance in preparing for the Basic Telecommunicator Course and State Licensing Exams. During this session, students can study independently but will have access to an Instructor for questions.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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5310
This four-hour training is designed for agencies utilizing Pro QA software. The course focuses on enhancing participants’ proficiency with EMD protocols that are less frequently used or particularly challenging. Through targeted instruction and hands-on practice, attendees will gain valuable insights and build confidence in applying these complex protocols. This session offers an opportunity to sharpen critical skills, streamline call handling, and ultimately improve patient outcomes.
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NA
This four-hour interactive workshop is designed for telecommunicators who have completed EMD-Q certification and currently serve in a quality assurance role within their agency. Participants will review key EMD-Q concepts, evaluate call samples, and discuss recent updates to protocols and software. The session offers opportunities to collaborate, address common challenges, enhance QA skills and knowledge, and consider strategies for refining QA processes.
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5310
This four-hour Pro QA tutorial class is designed for agencies that use Pro-QA software. Participants will receive guided, hands-on practice navigating the system. The course covers core functions and common call scenarios to enhance confidence and response accuracy. Whether newly certified or in need of a refresher, attendees will leave better prepared to apply Pro QA tools effectively in real-time situations.
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