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57022
This three-day course covers the telecommunicator role in handling extreme situations and critical incidents involving tactical operations. Specific topics include intelligence gathering, disseminating information, incident command and negotiating with callers. Telecommunicators who successfully complete this training will be competent to provide incident management assistance in the Command Post by providing and assuming responsibility for on-scene communications, documentation and resource accountability support. This course is restricted to TCOLE licensed telecommunicators with two or more years of experience.
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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5110
This one-day course will explore the mental well-being of the people ECC personnel talk to every day. Participants will learn how to recognize different mental health issues like Schizophrenia, Bipolar disorder, OCD, Depression, Autism, and others. The course will include focus on mental health for Telecommunicators and responders, including examination of the higher suicide rates among first responders and ways to identify those signs. Participants will learn about the symptoms of PTSD, C-PTSD, and other mental health conditions that might be experienced in public safety.
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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5310
This three-day course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch. This training will help participants master the protocols for taking and processing emergency medical calls from the public and dispatching appropriate resources. Participants will learn how to handle difficult callers, identify the correct chief complaint, assign needed resources, effectively communicate between responders and callers, and provide lifesaving support. This is hands-on training with real life examples and exciting audiovisual tools. Students must hold current CPR certification.
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5309
This one-day course examines the Active Shooter, an individual actively engaged in killing or attempting to kill people in a confined and populated area. Students will examine active shooters and various incidents and will cover appropriate telecommunicator actions including questioning techniques, identification of call types that may lead to an active shooter incident and immediate deployment of law enforcement to stop the shooting and mitigate harm to victims.
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3806
This four-hour course will provide background knowledge and skills necessary to properly handle incidents involving various hazardous materials (HazMat). Participants will learn to properly classify hazardous materials based on information received from callers. Topics include obtaining information from marking systems, available local and national resources, and various response implications.
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5312
This four-hour course provides an overview of mass casualty incidents (MCI) for the 9-1-1 center. MCIs can quickly overwhelm resources creating significant challenges for the telecommunicator. Scenarios such as aircraft incidents, flooding, tornadoes, mass shootings, highway and lake incidents will be used as case studies to examine what went right and important lessons learned.
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1014
This five-day Basic Instructor Certification course is designed to provide the basic concepts of classroom instruction and to increase the quality of professional training. This course introduces the student to the teaching-learning process, phases of the teaching-learning process, factors affecting learning, preparing a lesson plan, adult learning techniques and methods of instruction. The students learn how to develop and use instructional media to enhance their presentations. In addition, the fundamental techniques of developing testing and evaluation procedures will be presented. Students are strongly encouraged to bring a laptop computer with word processing and presentation software. (e.g. PowerPoint, Keynote, Prezi, etc.) Student prerequisites include two years of experience as a peace officer, telecommunicator, or jailer.
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5304
This highly interactive three-day course for new and current supervisors who want to grow their skills as a leader in their organization. Participants will learn to handle key challenges when supervising colleagues in the communications center. Learning objectives include handling those who display inappropriate attitudes and do not follow procedures; curbing absenteeism and tardiness; giving constructive feedback and motivating employees so they are positive, engaged and productive.
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5307
This four-hour course will provide telecommunicators with the background knowledge and skills necessary to properly handle calls from suicidal callers. The participants will examine common myths about suicidal individuals and will be provided with specific techniques to potentially diffuse the volatile situation for both the caller and responding personnel.
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3619
This four-hour course will provide an overview of the various Texas programs for dissemination of qualifying missing person advisories. The State Operations Center (SOC) coordinates the dissemination of advisories through the State Network. These alerts are commonly known as the AMBER, Silver, Blue & Endangered Missing Persons Alert Programs. The goal of the State Network is to rapidly notify the public of specific missing person cases, promoting tips and leads to law enforcement. Any law enforcement agency can make a request to activate the State Network. Each alert program contains criteria designed to ensure network integrity and prevent public desensitization and advisories can be issued within any Texas geographical area, including statewide.
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