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3270
This one-day course is designed to increase awareness of the issue of human trafficking and its effects on the local community through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, and service provider availability. Participants will discuss development of a coordinated community response and the inter-connectivity of state, federal and global human trafficking concerns.
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3845
This four-hour course follows the protocol and lesson plan of the American Heart Association including the five links in the adult Chain of Survival: Immediate recognition of cardiac arrest and activation of the emergency response system Early cardiopulmonary resuscitation (CPR) with an emphasis on chest compressions Rapid defibrillation Effective advanced life support and Integrated post-cardiac arrest care. Participants will be required to demonstrate CPR on an adult and an infant mannequin as well as complete a written test for certification.
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3267
This one-day course is designed to enhance a telecommunicator's skill and knowledge in dealing specifically with sexual assault victims and family violence calls. Case studies will be conducted and students will be exposed to real life scenarios to equip them with the tools they need to handle domestic violence and sexual assault calls. Prerequisites for this course include being currently licensed and employed as a telecommunicator.
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3901
This one-day course is designed for telecommunicators who have previously completed the SAFVIC for Telecommunicators Course or for those who desire more in depth information regarding domestic violence and sexual assault calls. The course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution. Class participants will conduct several case studies and engage in group discussion regarding domestic violence situations.
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5308
This one-day course studies line of duty deaths and other first responder safety situations. Students will learn the dangers of complacency and discuss the effects of such complacency for all first responders. Participants will be instructed on ways telecommunicators can help prevent tragedies and assure safety for all responders. Students will also be given tips on debriefing after high risk calls for service.
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5310
This eight hour course is designed to support Quality Assurance (QA) personnel in their role of evaluating Emergency Medical Dispatch (EMD) performance and providing effective feedback. Participants will review EMD Universal Standards, mentoring and feedback strategies, EMD version updates, and Protocol 41. The course emphasizes the application of these concepts in the QA process, including call review techniques, scoring consistency, and constructive coaching methods. The class aims to strengthen QA practices, promote protocol compliance, and support continuous improvement across the dispatch environment.
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3852
This four-hour Pro QA tutorial class is designed for agencies that use Pro QA software. It is for new EMDs who have not used Pro QA and EMDs who would like more practice.
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3852
This four-hour Pro QA tutorial class is designed for agencies that use Pro QA software. It is for new EMDs who have not used Pro QA and EMDs who would like more practice.
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3817
The Telecommunicator Emergency Response Taskforce (TERT) training course is designed to train experienced public safety telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed.
Required:
Licensed 9-1-1 telecommunicator through the Texas Commission on Law Enforcement (TCOLE)
Minimum of two years as a public safety telecommunicator
Must be currently employed with a 9-1-1 public safety agency
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3852
This one day course is required for all new Telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, functionality and procedures, ALI discrepancies, contacting support personnel, etc. This training includes communication and 9-1-1 mapping software training and may be taken as a basic refresher class
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3812
This four-hour course meets the training requirements of the Department of Justice with regard to telecommunicator performance in compliance with the American with Disabilities Act (ADA). Instruction covers topics such as deaf culture, communication style, and legal requirements of ADA as it pertains to emergency communications and access. Identifying and processing calls from TTY callers is extensively covered. The course is required every six months while employed as a telecommunicator; participants will practice processing calls with standalone TTY’s and those in the Denco District will utilize the NG9-1-1 phone equipment for practice. Students must demonstrate proficient use of TTY equipment to pass this course.
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